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Products> Flooring> Service & Information> FAQs - Questions & Answers

FAQ - Questions and answers about our flooring

Our FAQs about flooring
Flooring is not a product that people tend to change very often and, because of this, there may be questions that you have. We have put together a list of frequently asked questions about flooring, but if your question is not answered below, feel free to send an email to moc.regge@gniroolf, or call our service centre.

Flooring is a product that can be found in a wide variety of materials, it is literally "Walked allover" and has to withstand a very wide range of loads. However, floor coverings are also an item of furniture/ a design element that accompanies us every day for many years. The decision-making process for the right floor covering is therefore dependent on many different factors/ properties (area of application, robustness, installation, decor...).

With the following information/answers to the most frequently asked questions we would like to support you in your choice for your new floor.

If you have any further questions, please contact us by e-mail at moc.regge@gniroolf-troppus or call our Technical Customer Service/ Application Engineering.

Interesting facts about our flooring

What advantages do all EGGER floors offer?

• Durability thanks to robust surfaces and lasting colour fastness.
• The plus in stability due to high-quality core boards matched to the area of application and proven (application-safe) click connections.
• Optimum sound insulation due to integrated cork underlay (Comfort and Design Flooring GreenTec) or due to system-related EGGER underlay mats

What does "Quality made by EGGER" mean?

Quality comes first at EGGER. "Quality made by EGGER" applies regardless of the production location and country. We manufacture our Laminate Flooring in Wismar (Germany, Mecklenburg-Vorpommern) and in Gagarin (Russia). We manufacture our Design Flooring GreenTec and Comfort Flooring exclusively in Wismar. We work with the most modern technologies, according to the latest quality standards and requirements. Product quality means protecting people and animals, short transport routes, protecting the environment and sparing resources. EGGER has a certified ISO9001 quality management system.

• high product quality
• certified production processes and quality management systems
• ease of use and sustainability
• many years of experience in the production of wood-based floor coverings

Where are EGGER floor coverings externally tested?

External tests are carried out as part of external monitoring by institutes such as EPH – Entwicklungs- und Prüflabor Holztechnologie Dresden, the German Fraunhofer Institute, TÜV Hessen and WKI – Wilhelm Klauditz Institute.

What flooring categories are available at EGGER and what do they offer?

Laminate Flooring

  • Stress/usage classes 31, 32 and 33
  • EN 13329
  • Quality Made by EGGER
  • External monitoring (external testing
  • 100% PVC free
  • Free from plasticisers
  • Naturally wood-based
  • Ecological
  • For a healthy home
  • Particularly sustainable
  • PEFC
  • CE marking

Certificates - Laminate Flooring

  • TÜV PROFICERT-product Interior
  • Blauer Engel (Blue Angel) (RAL-UZ 176)
  • Committee for Health-related Evaluation of Building Products (AgBB)
  • Belgian VOC Regulation
  • Finnische M1-Klassifizierung
  • A+ French regulation
  • BREEAM Exemplary Level
  • LEED v4 (outside North America)
  • Easy-care
  • Suitable for underfloor heating
  • Form-fitting, glueless click system CLIC it!
  • For indoor use
  • Floating installation
  • Aqua+ can be bonded over the entire surface
  • System-related underlay mats required
  • Excellent price-performance ratio
  • Aqua+ Laminate Flooring suitable for bathrooms / 72 h water-resistant according to NALFA

Comfort Flooring

  • Stress/usage classes 31 and 32
  • EN 16511
  • Quality Made by EGGER
  • External monitoring (external testing
  • 100% PVC free
  • Free from plasticisers
  • Naturally wood-based
  • Ecological
  • For a healthy home
  • Particularly sustainable
  • PEFC
  • CE marking

Certificates Comfort flooring

  • TÜV PROFICERT-product Interior
  • Blauer Engel (Blue Angel) (RAL-UZ 176)
  • Committee for Health-related Evaluation of Building Products (AgBB)
  • Belgian VOC Regulation
  • Finnische M1-Klassifizierung
  • A+ French regulation
  • BREEAM Exemplary Level
  • LEED v4 (outside North America)
  • Easy-care
  • Suitable for underfloor heating
  • Form-fitting, glueless click system CLIC it!
  • For indoor use
  • Floating installation
  • Integrated cork underlay mat
  • Excellent price-performance ratio

Design Flooring GreenTec

  • Stress/usage classes 33
  • EN16511
  • Quality Made by EGGER
  • External monitoring (external testing
  • 100% PVC free
  • Free from plasticisers
  • Naturally wood-based
  • Ecological
  • For a healthy home
  • Particularly sustainable
  • PEFC
  • CE marking

Certificates Design Flooring GreenTec

  • TÜV PROFICERT-product Interior
  • Blauer Engel (Blue Angel) (RAL-UZ 176)
  • Committee for Health-related Evaluation of Building Products (AgBB)
  • Belgian VOC Regulation
  • Finnische M1-Klassifizierung
  • A+ French regulation
  • BREEAM Exemplary Level
  • LEED v4 (outside North America)
  • Easy-care
  • Suitable for underfloor heating
  • Form-fitting, glueless click system CLIC it!
  • For indoor use
  • Floating installation
  • Can be bonded over the entire surface
  • Integrated cork underlay mat
  • Excellent price-performance ratio
  • Suitable for bathrooms / 72 h water-resistant according to NALFA

Where can you buy EGGER flooring products?

The EGGER PRO Collection is available from specialist retailers and the EGGER Home Collection is available from retailers / DIY stores. Please use our partner search.

To our partner search

Can you buy directly from EGGER? (plant outlet, outlet, online)

No, as a manufacturer we do not operate direct sales. Our products are marketed exclusively via the retail trade and specialised trade.

How can I get samples of EGGER flooring?

You can request samples from your dealer/floor installer as well as via our customer portal myEGGER.

How can I get an impression of the new flooring before buying?

You can easily get an impression of how the floor will look "in your home" using the EGGER Floor Visualizer. You can access the Floor Visualizer at any time on your smartphone or PC at www.egger.com/myfloor. With the EGGER Floor Visualizer, you can virtually "install" EGGER flooring products in your own home, i.e. in your own rooms (take a room picture, upload it, select the decor, view the result, adjust it individually and save it).

Which stress/usage classes are there?

Floor coverings for indoor use are classified according to EN ISO 10874 in stress classes, which identify and classify the area of use of a floor. A basic distinction is made between the private residential area and the commercial area for moderate, normal and heavy use.

In living areas, the labelling ranges from use class 21 (moderate stress, for example in the bedroom) to use class 23 (heavy stress, for example in the hallway).

In commercial areas, the labelling goes from use class 31 (moderate stress, e.g. hotel rooms or conference rooms) to use classes 32 (normal stress) and 33 (heavy stress, for example in open-plan offices in public buildings) to use class 34 (very heavy stress for commercial areas with intensive use).

For the purpose of uniform, international labelling, the stress class is indicated on the product packaging by means of standardised pictograms.

EGGER floors are manufactured in the following stress classes:

  • Laminate Flooring: 31, 32 and 33
  • Comfort Flooring :31 and 32
  • Design Flooring GreenTec: 33

Which stress class is the right one?

Multi-layer modular floor coverings (MMF, EN 16511) and laminate flooring (EPLF, EN 13329) marketed in Europe must be classified according to EN ISO 10874 and marked with the corresponding standard symbol, the so-called stress or use class. The stress class is a quality category according to EN 13329/ EN 16511 and provides information about the load capacity and thus the recommended areas of use of the floor. For standard-compliant testing and classification, the products are continuously subjected to standardised tests that ensure a high level of quality assurance.

The higher the stress class, the higher the quality and load-bearing capacity of the product. It is always possible to use a product with a higher stress class in premises with a lower intensity of use, but not vice versa.

The following table provides an overview of the recommended applications for each stress class:

Stress class Area of use Intensity of use Stress level Application areas
21 Private residence Moderate Temporary use Bedroom, guest room
22 Private residence Normal Continuous use Dining room, living room
23 Private residence High Intensive use Corridor, kitchen
31 Commercial use Moderate Temporary use Hotel room, single office, conference rooms
32 Commercial use Normal Continuous use Offices, waiting rooms
33 Commercial use High Intensive use Open plan offices, boutiques
34 Commercial use Very high Very intensive use Corridors, classrooms, department stores

How can you tell the quality of a floor?

When buying a floor, make sure that the stress class and the CE marking are shown on the packaging. Such labelled floors are tested in numerous ways to determine their suitability for everyday use and offer high product quality.

What does the CE marking stand for?

The well-known CE marking is a product marking under EU law that was created to protect end consumers in Europe. The CE marking for resilient, textile, laminate and modular multi-layer floor coverings is regulated in the European standard EN 14041 and ensures that the product properties meet the requirements for health, safety and energy saving.

Can EGGER floors be driven over with a wheelchair?

Yes. We recommend using products of use class 32 and 33 from a thickness of 8 mm. Please observe our installation instructions and the generally applicable rules of the trade.

Which chair castors are suitable for EGGER floors?

EGGER floors are suitable for the use of chair and furniture castors. Please note that these must correspond to the type "W" (soft) and must be cleaned regularly. We recommend to use a poly carbonate protection mat/pad.

Which floor thickness is optimal?

For the suitability and use of multi-layer modular flooring (MMF, EN 16511) and laminate flooring (EPLF, EN 13329) in the respective area of application, the thickness or gauge of the flooring is not decisive. It is important that the floor covering chosen has the correct stress class, which is approved and recommended for this area. EGGER produces laminate flooring and multi-layer modular floor coverings in thicknesses ranging from 6 to 12 mm.

What is electrostatic charging?

Static charges of persons may cause an electrostatic discharge when they come into contact with metal. Static charging of persons is an entirely normal process. If these charges cannot escape from the body before they have built up to a certain size, contact with metallic/conductive objects will inevitably result in what is known as an "electric shock". The sensation can arise with static charges of more than 2 kV (kilovolts). The static charge cannot escape from the body if the ambient relative humidity is below 40% and when the individual is wearing shoes with electrically insulating soles.

How can electrostatic charging be avoided?

Control and, if necessary, increase the relative humidity (> 40%), wear shoes with leather soles instead of rubber soles and clothing with a low synthetic content. Use a floor covering with an antistatic finish.

Are EGGER floor coverings antistatic?

Yes, according to EN 1815, EGGER Laminate Flooring and EGGER Design Flooring GreenTec are antistatic.

What does antistatic mean for EGGER floor coverings?

Only flooring that has been tested, certified and is labelled accordingly pursuant to EN 1815 is considered antistatic according to the applicable standards. Designated EGGER Laminate Flooring and EGGER Design Flooring GreenTec have an antistatic finish in accordance with the requirements of EN 1815 (testing of electrostatic behaviour) and thus ensure a personal charge UP ≤ 2 KV.

What is abrasion?

Abrasion is the wear of the abrasion layer due to mechanical influences.

Which core boards are used in the EGGER flooring collection?

Only HDF core boards are used for EGGER floors. HDF stands for high-density fibreboard. The HDF core boards are manufactured in our plants with wood from PEFC-certified forests. For our various floor coverings, we use specially matched core boards:

• Swell barrier+ core board for Laminate and Comfort Flooring
• Aqua+ core board for Aqua+ Laminate Flooring suitable for bathrooms. It convinces with an optimised swelling behaviour ≤ 5% (±1%)
• GreenTec core board for EGGER Design Flooring

Is EGGER flooring robust against moisture?

Yes. Due to the specially developed HDF core boards, all EGGER floors are robust.

What is Swell barrier+?

"Swell barrier+" designates the "standard" HDF core board for EGGER Laminate and Comfort Flooring. "Swell barrier+" represents increased resistance to moisture impact (e.g., splash water, common household spills). The minimum requirements of the standard are clearly undercut.

What is Aqua+?

The "Aqua+" core board has been specially developed for higher commercial requirements in terms of moisture impact/dimensional stability and is also approved for use in private bathrooms/hotel bathrooms without floor drains. Wood-based, low-emission, robust and moisture-resistant are the convincing features of this core board.

EGGER Laminate Flooring Aqua+ convinces with an optimised swelling value and – in combination with the locking system CLIC it! – passes the NALFA swelling test for up to 72 hours.

What is the EGGER GreenTec core board?

The "GreenTec" core board is a novelty in terms of performance as Design Flooring in commercial areas. The "GreenTec" core board has been specially developed for higher commercial requirements in terms of moisture impact/dimensional stability and is also approved for use in private bathrooms/hotel bathrooms without floor drains. Wood-based, low-emission, robust and moisture-resistant are the convincing features of this core board.

EGGER Design Flooring GreenTec convinces with an optimised swelling value and – in combination with the locking system CLIC it! – passes the NALFA swelling test for up to 72 hours.

What is the NALFA test?

NALFA = North American Laminate Floor Association

In the NALFA swelling test, the T-joint area is exposed to water over a period of 24 hours. A ring with a diameter of 100 mm is fixed and sealed with sealants on the test body/T-joint and then filled with 100 ml of water; after 24 hours, no change whatsoever must be visible and measurable on the test body/T-joint.

EGGER has extended the NALFA swelling test for the product groups Design Flooring GreenTec and Laminate Flooring Aqua+ with CLIC it! from the required 24 hours to 72 hours.

Which EGGER floor coverings pass the NALFA test?

EGGER Laminate Flooring Aqua+ and EGGER Design Flooring GreenTec with CLIC it! pass the NALFA swelling test over a period of up to 72 hours. The NALFA requirement is 24 hours.

What is the difference between "waterproof" and "water-resistant"?

Anything described as "waterproof/watertight" should/must be impermeable to water or other liquids, regardless of quantity and exposure time. If it is foreseeable that prolonged exposure to liquid may cause it to penetrate the product, then the product should be designated as "water-resistant".

What are bevels?

Bevels are the slanted edges of individual plank or tile designs that build an intended V joint when installed. In our company, these are called Wood Vision, abbreviated WV2, WV4 and WV4+1.

What bevels are available for EGGER floors?

EGGER floors are available in the following versions: WV2, WV4, WV4+1

WV2

WV2: The longitudinal edge bevel emphasises the endless look of country house flooring boards.

WV4

WV4: The all-round V-bevel emphasises the flooring board format, the country house flooring board look as well as mineral and stone decors.

WV4+1

WV4+1: The additional transverse bevel in the middle of the flooring board emphasises the classic tile format in stone decors.

Which fire class does EGGER flooring adhere to?

EGGER floors are classified in the European fire class Cfl-s1 (Cfl = building product flooring flame retardant/ s1 = hardly any or low smoke development). Within the scope of CE marking (EN 14041), floor coverings must be tested and certified with regard to fire behaviour according to EN 13501-1.

Are EGGER floor coverings colourfast / lightfast?

Yes, according to EN ISO105 B02.

Are EGGER floor coverings ecological / sustainable and healthy to live with?

Yes, EGGER floor coverings are ecological, sustainable and healthy to live with. EGGER uses the CE marking and leading labels for proof and certification of the products. Further information such as the Environmental Health Datasheet (EHD), the Environmental Product Declaration (EPD) , the CE Declaration of Performance (DoP) and the Environment Sustainability Brochure can be found at: www.egger.com/downloads

What does EHD mean?

EHD stands for Environmental Health Datasheet : With public tenders, building certifications and eco-labels, it is easy to lose track. We have pre-filtered the criteria and selected the appropriate proof and summarised it in our EHDs by product group. Our EHDs follow the specifications of ISO 14021.

What does the "TÜV PROFiCERT- Product Interior PREMIUM" include?

During the certification of the product, emissions and pollutants are tested. For this purpose, framework conditions were defined that the products must fulfil. The quality of the products will be additionally tested. With the addition of "Quality Tested", the trademark offers further advantages in terms of health protection, safety and product quality. Detailed requirement criteria are specified and publicly available for each product group. For more information, see: www.proficert.com.

EGGER uses the certification / proof of conformity by means of "TÜV PROFiCERT- Product Interior PREMIUM" for its floor coverings, which clearly summarises the results of the quality and emission test in a certificate. You can find the respective TÜV Proficert certificate for our floor coverings EGGER Laminate Flooring, EGGER Comfort Flooring and EGGER Design Flooring GreenTec under: www.egger.com/downloads.

Are EGGER floor coverings suitable for installation on underfloor heating systems?

EGGER floors are suitable for installation on hot water-based underfloor heating systems as well as electric panel / foil heating systems, if these

• are equipped with temperature sensors and controllers
• are of a recent design and have the technical approval of the heating manufacturer for Laminate, Comfort and Design Flooring
• are not night storage heaters
• are fully laid - individual partial sections (e.g. only the walking areas in the bedroom) are not approved.

Important: The surface temperature of the heated floor construction must not exceed 28 °C and excessively rapid heating processes must be avoided.

Are EGGER floors suitable for installation and use around wood stoves?

Yes. The floor covering must be protected against flying sparks, e.g. with a fireproof underlay/glass plate. We recommend decoupling the floor covering in this area. Minimum distances to wood stoves/ stoves must be observed in line with EU regulations and national construction rules.

Can EGGER floors be installed in the bathroom?

EGGER Design Flooring GreenTec and EGGER Laminate Flooring Aqua+ are suitable for installation in bathrooms without floor drains.

What guarantees apply to EGGER floors and where can I find the warranty declaration?

In addition to the statutory warranty, EGGER offers a voluntary manufacturer's warranty for its Laminate Flooring, Comfort Flooring and Design Flooring GreenTec. It is available at www.egger.com/downloads.

What does the PEFC sign mean?

PEFC (Programme for the Endorsement of Forest Certification) stands for sustainable, responsible forestry and the controlled further processing of the natural product wood. Simply put, the tree that is processed is replanted.

Are EGGER floor coverings made from PEFC certified wood?

Yes, we only use wood from sustainable forestry for production. This is confirmed by PEFC, one of the leading certification systems in Europe. The long-term securing of sustainable forestry is of the highest priority at EGGER. This ensures that our forests are preserved as a natural resource, place of work and recreational area for future generations.

Do EGGER floors carry the "Blauer Engel (Blue Angel)" quality label?

All EGGER floors bear the Blauer Engel (Blue Angel) quality label.

What are the environmental and health benefits of a Blauer Engel (Blue Angel) product?

Blauer Engel (Blue Angel): The quality seal is one of the oldest and best-known ecological test seals and has been decorating environmentally friendly products and services in Germany since 1978. The award is made by the Federal Environment Agency.

A product with the "Blauer Engel (Blue Angel)" is:

1. low in emissions and pollutants
2. made with wood from sustainable forestry.
3. harmless to health in the living environment.

Which is the right floor for me?

Due to the individual personal requirements of each person, this question cannot be answered just like that. Which floor is the right one for you depends on personal taste, the area of application and intensity of use. EGGER has three different flooring product groups in its range: Laminate, Comfort and Design Flooring GreenTec, which can be used in the entire living area. Due to the large number of decors, surfaces, formats and edge designs as well as the specific product characteristics of each individual floor type, we offer a large product selection and cover a wide, but also individual range of requirements.

Underlay materials

Is an impact sound underlay necessary?

Yes, for "floating" installation, an impact sound underlay is necessary under EGGER Laminate Flooring. The EGGER Comfort Flooring and Design Flooring GreenTec product groups already have impact sound insulation from production. For these product groups, no further insulation underlay may be installed.

Which impact sound underlay is the right one?

Can an additional impact sound underlay be installed when installing EGGER Comfort Flooring and Design Flooring GreenTec?

No. Thanks to the cork underlay laminated to the back, no further impact sound underlay is necessary. This saves time and money. On mineral subfloors (screed, tiles, etc.), a moisture protection film with an SD value ≥ 75 m must always be installed over the entire surface and in the form of a trough.

Can I use a PE foam underlay?

We strongly advise against the use of PE foam sheeting, as PE foam sheeting has no recovery properties and is not sufficiently pressure-resistant. Therefore you can’t use such underlay.

The thicker the impact sound underlay, the better, right?

On the contrary, the basic purpose of the impact sound underlay is to improve the impact sound and room sound and, if necessary, to level out slight unevenness in the installation subfloor. If the impact sound underlay is too thick and not sufficiently pressure-resistant, this can have a detrimental effect on the durability / fitting accuracy of the click connections and also on the efficiency of the underfloor heating. We recommend using underlay mats with a thickness of 1.0 to 3.0 mm and a corresponding compressive stress CS ≥ 60 kPa, but at least with CS ≥ 10 kPa.

Can the height difference to adjacent floor coverings be compensated by an additional impact sound underlay?

An additional impact sound underlay is not recommended. For height adjustment to another floor covering, we recommend the use of an appropriate flooring profile or the application of levelling compound over the entire surface.

How can height differences to other floor coverings be compensated?

By means of a corresponding floor profile (transition profile or matching profile), height differences to other floor coverings can be compensated. Multiple installation of an impact sound underlay is not permitted.

Is a vapour barrier/moisture protection film necessary when installing the floor?

On all mineral subfloors (screed, tiles, etc.), a moisture protection film with a SD value ≥ 75 m must always be installed over the entire surface and in the form of a trough, regardless of whether it is an old or new building, or whether it is a basement, ground floor or 7th floor.

Is a vapour barrier/moisture protection film necessary for wooden subfloors?

No moisture protection film is necessary on wooden subfloors (OSB, chipboard and fibreboard, real wood floorboards).

Can EGGER flooring be installed on carpet?

Installation on textile floor coverings is not permitted.

Reasons for this are:

• The hygienic aspect (mites and bacteria)
• The lack of pressure stability (the floor covering bounces when walked on = excessive wear of the click connection).
• Production-related running direction of the carpet = increased risk of joint formation.

Which subfloors are not suitable?

EGGER floors may never be installed on textile floor coverings. Textile floor coverings and carpets are unsuitable as subfloors for reasons of strength and hygiene and must be removed.

Installation

What has to be considered in relation to inspection and due diligence?

EGGER floors are manufactured using the latest technology in modern production plants. Stringent quality inspections are carried out regularly both during and at the end of the manufacturing process. There may be occasions however, when damage to individual boards occurs, for example during transport, despite the quality inspections. Accordingly, the flooring elements must be checked for possible defects before and during installation. Damaged flooring boards or those that differ from the norm should not be installed but returned to the supplier to be replaced. Furthermore, as part of the duty of inspection and due diligence, the floor installer must make sure prior to installation that the subfloor is ready for installation, i.e. the subfloor must be dry, clean, free of separating agents, free of cracks, resistant to tension and compression and level.

How are EGGER floor coverings cut to length and cut to size?

EGGER floor coverings can be worked and processed with standard woodworking tools. Cutting to length with a laminate punch/guillotine is also possible.

What has to be considered during processing?

EGGER floor coverings all have a wood-based core board. The wood-based HDF core board has hygroscopic properties, the material reacts to the room climate conditions and can grow and shrink (even if only extremely slightly).

For this reason, it is important:

• to acclimatise the floor coverings for at least 48 hours before application
• to observe the edge and movement joints to all fixed building elements such as walls, door frames, pipe penetrations, pillars, stairs with a width of at least 8-10 mm
• to observe the maximum area sizes
• to also install the motion profiles in doorways, passageways and rooms with many nooks and crannies, among others.

What needs to be considered during installation?

  • We recommend that the installation is carried out in daylight.
  • Review the flooring boards for possible faults prior to and during installation. Flooring boards with visible damage or defects must not be installed.
  • Please take some time and familiarise yourself with the installation instructions. In addition, there are short, very informative installation videos which can be viewed on our homepage, via QR code on our product inserts and on YouTube (search for EGGER CLIC it!).

How much offcut should be planned for?

For normal installation in standard rooms with a square or rectangular floor surface, the required quantity of EGGER Laminate and Comfort Flooring as well as Design Flooring GreenTec can be calculated with an average offcut of 5%. Measured floor surface (m2) + 5% offcut = order quantity flooring (m2).

What accessories are required for the installation of EGGER floors?

The following is required: Moisture protection film (SD > 75 m), impact sound underlay* (alternatively a 2in1 combination underlay with applied vapour barrier), spacer blocks, profiles (transition, adjustment, end profile), skirting boards, possibly covers for radiator pipes.
*(not for EGGER Comfort Flooring and Design Flooring GreenTec)

What tools and protective equipment do I need?

• Electric jigsaw, circular or chop saw, laminate cutter and cutter knife
• If necessary, drill and metal saw for fixing/cutting floor profiles and skirting boards
• Folding rule, angle and carpenter pencil
• Tapping block, hammer and possibly a crowbar
• Spacer

Wear suitable protective equipment such as safety goggles, dust mask and gloves.

Does the floor covering need to be acclimatised before installation?

Yes, due to the wood-based core board and the resulting hygroscopic properties, EGGER floors must be acclimatised for 48 hours in an unpacked state in the room in which they are to be installed (alternatively: in a room with comparable room climate conditions).

What are the requirements for the subfloor?

The subfloor must be dry and clean, firm and load-bearing, crack-free and even.

How can uneven floors be levelled?

Elevations ("pimples") in the installation subfloor can be sanded down/pushed off, subsidence’s/holes should be filled/levelled with a levelling compound.

Can EGGER floors be glued to the subfloor?

EGGER Laminate Flooring Aqua+ and Design Flooring GreenTec can be glued with approved adhesives. Please observe the processing instructions and adhesive recommendations of the adhesive manufacturers under www.egger.com/downloads.

Can EGGER floors be installed over an old floor covering?

Provided these old floor coverings meet the readiness for installation (clean, free of cracks and bubbles, even, firm), this is possible for old firmly glued PVC floor coverings, tiled floors and fully glued parquet. It is not possible to install on "old" floating floor coverings and textile floor coverings.

How do you start the installation?

The success for a satisfactory result/outcome lies in the preparation and installation of the base, specifically the installation and positioning of the first two rows. Make sure that you understand the difference between the groove and tongue on the board. Start installing in a left-hand corner of the room with both tongue sides of the first board facing the wall and both grooved sides facing the installer. The installation of EGGER flooring with CLIC it! locking system can be done using 3 different installation methods:

  • Method A: angled in at the front and long side board by board
  • Method B: angled along the long side and knocked in at the front board by board
  • Method C: installation in rows by angling the front and long sides

Please refer to the product insert and/or installation videos. These can be found under www.egger.com/flooring-installation, on YouTube “EGGER CLIC it!”, via the QR code (on the back of the insert).

How do you install the first row?

Depending on the planned installation direction, it should first be checked from which room side installation is due to begin so that difficult installation scenarios can be avoided. Subsequently, the room must be measured to determine whether the width of the first row of boards should be reduced. This will be necessary if the last row is calculated to be less than 5 cm wide. Please refer to the product-specific installation instructions (see product insert) or the installation video to find out how to install the floor boards of the first or first two rows. Basically, the installation begins in a left-hand corner of the room, so that the floor is installed from left to right by clicking the tongue of the flooring board to be installed into the groove of the already installed flooring boards.

Up to what size/area can be installed?

For "floating" installation of EGGER Laminate Flooring and Comfort Flooring, max. 10 m x 10 m (length x width) applies.

For floating installation of EGGER Laminate Flooring Aqua+ and EGGER Design Flooring GreenTec 15 m x 15 m (length x width).

With full-surface gluing to the subfloor (!!! only EGGER Laminate Flooring Aqua+ and EGGER Design Flooring GreenTec !!!), the movement joints of the installation subfloor are to be adopted, depending on the circumstances, very large areas can be realised in this way.

How do you install the last row?

In order to prepare the last row to be cut to size and installed, place the flooring elements to be built in at the planned position exactly on the row before the last. By means of a residual floor board (element width + edge joint width) it is possible to transfer the wall structures to the floor board within a pre-chosen distance. The adjusted / cut-to-size floor boards are then clicked into the row before last.

How can the size / width of the last row (≥ 5.0 cm) be determined?

Before starting the installation work, check that the last row is ≥ 5.0 cm wide. To do this, measure the width of the room, subtract 2.0 cm movement joints (1.0 cm all round) and divide by the cover dimension of the floor elements. If the last row in the result is ≤ 5.0 cm wide, cut off the width of the first row.

What is the minimum/head edge offset that must be maintained?

In order to achieve a stable bond, a minimum offset of the head joints of ≥ 200 mm must be taken into account, for our long flooring board (format: LONG), a minimum offset of ≥ 500 mm must be realised.

Is there a particular installation direction?

The direction of installation in relation to the profile is always from left to right. The direction of installation in terms of visual appearance is a matter of taste, only when installing on existing wooden boards 90° to the flooring boards applies. Flooring surfaces that consist of/are composed of individual flooring boards, which includes all EGGER floors, look best when the flooring boards are installed parallel to the incidence of light. However, there are no binding indications regarding the direction of installation.  The direction of installation influences the visual appearance of the room.

How does the installation direction influence the room?

The direction of installation influences the visual appearance of the room. This becomes particularly clear in long, tubular rooms. Lengthwise installation makes the room even narrower, while crosswise installation makes it look wider.

How are EGGER floor coverings installed?

EGGER floors are for "floating" installation. EGGER Laminate Flooring Aqua+ and Design Flooring GreenTec can also be glued to the subfloor over the entire surface. Detailed information on full-surface gluing can be found in the download area on our homepage: www.egger.com/flooring-downloads. It is advisable to have the full-surface gluing done by an expert (professional floor installer).

The correct installation procedure(s) are described in the installation instructions, which are included in every package. Furthermore, it is possible to learn more about the installation of the EGGER CLIC it! profile system in our installation videos under www.egger.com/flooring-installation, YouTube „EGGER CLIC it!“, QR Code on the back of the inserts).

What does full-surface gluing mean?

Full-surface gluing means that the floor covering is fully bonded to the subfloor.

Are there installation videos?

Can EGGER floors be used immediately after installation?

"Floating" floor coverings can be loaded/used immediately after installation. With full-surface gluing of EGGER Design Flooring GreenTec and EGGER Laminate Flooring Aqua+, the respective drying/curing times of the adhesive manufacturer must be taken into account.

What does "floating" mean?

"Floating installation" is the term used to describe the installation technique/type where floor coverings are not firmly attached to the building structure/object. The floor elements/surface is installed on an impact sound underlay and has a movement joint all around so that the floor surface can "work or float". With EGGER floor coverings, movement joints of 8.0-10.0 mm must be maintained.

How are floor profiles fitted when drilling is not possible due to underfloor heating or expansion joints in the screed?

By means of a construction adhesive (assembly adhesive), the sub-profiles can be easily fixed to the subfloor.

Can floor surfaces be laid through from room to room?

No, a "through installation" of the floor surfaces is not permitted and also does not comply with the "Recognised Rules of the Trade". Each room is a separate area. Due to the hygroscopic properties of the core board and the different room climatic conditions (bedroom, utility room with washing machine and dryer, bathroom, living room, etc.), tensions can occur in the transition area of the floor surfaces, which can lead to joint openings and / or spotting in the floor surface.

Can joints and connections to door frames, patio doors and other floor surfaces be sealed with silicone?

No, the joints are to be understood as movement joints, so that the floor surface can move with climatic changes. Sealing fixes individual elements, which can lead to joints and bulges. Alternatively, the use of sprayed cork or PE joint profile is possible.

Can EGGER floors be installed in kitchens?

Yes, EGGER floors can be installed in kitchens.

What should I bear in mind when installing EGGER floors in kitchens?

EGGER floor coverings must not be installed under kitchen units or fixed and/or heavy built-in cupboards (the floor is fixed on one side). It is recommended to install the EGGER floors only up to the adjustable feet/behind the skirting panel, so that it is also possible to easily dismantle the floor at any time. If this is not possible, the following alternatives are available:

A) Decoupling:
1. install the EGGER floor over the entire surface and assemble the kitchen unit/built-in cupboard
2. decouple the floor covering surface by sawing between the furniture feet and the skirting panel
3. cover by floor profile or leave open (no visible area)

B) Bolt circle drill:
1. install the EGGER floor over the entire surface
2. determine the position of the furniture feet, mark them on the laminate flooring and saw them out using a bolt circle drill (Ø furniture foot + 16mm)
3. assemble the kitchen unit / built-in cupboard.

Can I install EGGER floors in conservatories?

After sufficient acclimatisation and taking into account the movement joints, EGGER floors can be installed in residential conservatories in accordance with the EGGER installation instructions. A distinction is made between residential and cold conservatories:

Residential conservatory
The residential conservatory is a conservatory that is intended for year-round use as a living space. The guarantee of temperatures typical for living spaces is ensured by a frost-free foundation, heating, shading and ventilation.

Cold conservatory (also summer garden, glass house, sun catcher, etc.)
A cold conservatory is not a year-round living space. A cold conservatory is defined as an extension/terrace roof with simple side walls.

Product-specific questions

Laminate Flooring

What kind of material is laminate flooring?

Laminate flooring is a floor covering for indoor use containing over 90% of the raw material wood. It is constructed using several components, which are permanently fused together using pressure and temperature. The individual components are: abrasion layer, decorative paper, high density fibreboard and balancer paper.

Why should I choose EGGER Laminate Flooring?

Laminate flooring has been the best-selling hard floor covering for many years. Laminate flooring is an attractive, robust, uncomplicated floor covering. Laminate flooring is available in a wide variety of decors/surfaces, textures, dimensions and thicknesses.
The EGGER decors are so authentically reproduced that even experienced floor installers, from a standing position, are often unable to distinguish EGGER Laminate Flooring from a solid wood floor, or can do so only with difficulty.
EGGER Laminate Flooring is resource-friendly, consists of 95% natural raw materials, of which approx. 90% is wood, it is lightfast, scratch-resistant, simply beautiful and unbeatable in terms of price/performance ratio.

How can you recognise a high-quality laminate floor?

When buying a floor, make sure that the stress class and the CE marking are shown on the packaging. Such labelled floors are tested in numerous ways to determine their suitability for everyday use and offer high product quality.

Is the statement “Laminate is loud!” true?

You can't make such a blanket statement. Thanks to the firm, closed surface of the material, the sound of use in the room is perceived more loudly than with a soft textile floor covering. The room sound, the sound / noise that one perceives during use, can be positively influenced by a wide variety of factors to reduce sound, for example by using a high-quality insulating sound underlay and decorative design with curtains, pictures, furniture, plants, etc. Furthermore, impact sound reduction is essentially dependent on the building construction.

The EGGER Laminate Flooring Aqua+ product group even has approval for full-surface gluing with/on the subfloor. This has a positive effect on the room sound.

Are EGGER Laminate floor coverings suitable for installation on underfloor heating systems?

EGGER Laminate Flooring is suitable for installation on hot water-based underfloor heating systems and electric panel / foil heating systems if these

• are equipped with temperature sensors and controllers
• are of a recent design and have the technical approval of the heating manufacturer for Laminate Flooring
• are not night storage heaters.
• are fully laid - individual partial sections (e.g. only the walking areas in the bedroom) are not approved.

The surface temperature of the heated floor construction must not exceed 28 °C and excessively rapid heating processes must be avoided.

What is the thermal resistance of EGGER Laminate Flooring?

EGGER Laminate Flooring has a thermal resistance of 0.07 m²K/W (7.0 mm thickness) to 0.10 m²K/W (12.0 mm thickness) and thus clearly fulfils the CE requirement of 0.15 m²K/W.

Which chair castors are suitable for EGGER Laminate Flooring?

EGGER Laminate Flooring is suitable for use with chair and furniture castors. Please note that these must correspond to the type "W" (soft) and must be cleaned regularly. We recommend a poly carbonate protection mat/pad.

Which fire class does EGGER Laminate Flooring have?

EGGER Laminate Flooring is classified in the European fire class Cfl-s1 (Cfl building product flooring flame retardant/ s1- hardly any or low smoke development). Within the scope of CE marking (EN 14041), floor coverings must be tested and certified with regard to fire behaviour according to EN 13501-1.

Is impact sound insulation required for the installation of an EGGER laminate floor?

Yes, for "floating" installation, an impact sound underlay is necessary under EGGER Laminate Flooring.

Is EGGER Laminate Flooring non-slip?

EGGER Laminate Flooring is a tread and walk-proof utility floor that is not smooth and poses no risk of slipping. Walking safety is a safety requirement for the CE marking met by all EGGER Laminate Flooring. According to EN 13893, EGGER floors exhibit a coefficient of sliding friction µ of ≥ 0.3 and are therefore classified in the technical class DS ("Dry Slip resistance") according to EN 14041.

EGGER Laminate Flooring that meets the requirements for slip resistance according to DIN 51130 is marked with the R10 logo.

Can EGGER Laminate Flooring also be installed in the bathroom?

EGGER Laminate Flooring Aqua+ can be installed in bathrooms with normal household use, without floor drainage, with a bath or shower tray, in which the floor surface is only temporarily and briefly exposed to splash water. These include private bathrooms, but also hotel bathrooms that are only used in the morning and evening, or kitchens, corridors, entrance areas and apartments in nursing homes.

Can EGGER Laminate Flooring Aqua+ be glued to the subfloor?

Yes, EGGER Laminate Flooring Aqua+ can be glued to the subfloor.

With which adhesives can EGGER Laminate Flooring Aqua+ be glued?

A list of tested and approved adhesives and the installation instructions can be found in the download area: EGGER Overview approved adhesives for full surface gluing aqua+(PDF)

An adhesive approved by the adhesive manufacturer must be used. All specifications provided by the adhesive manufacturer, for example trowel serration, fitting and setting times, must be observed. In the case of failure to comply, all guarantee and warranty claims will become void.

How long does glued EGGER Laminate Flooring Aqua+ have to dry or harden?

Who should carry out full-surface gluing of EGGER Laminate Flooring Aqua+?

The full-surface gluing should be carried out by an expert, a professional floor installer.

What are the advantages of full-surface gluing EGGER Laminate Flooring Aqua+?

The installation of EGGER Laminate Flooring Aqua+ by means of full-surface gluing offers the following advantages, among others:

• stable and compact floor surface with reduced movement behaviour and optimised installation height.
• large surface installation, as only functionally required structural joints need to be transferred to the top floor (EGGER Laminate Flooring Aqua+) by means of a movement profile.
• significant improvement of footfall sound (ambient sound).
• optimised performance on underfloor heating due to the reduced heat conductivity.

How does EGGER Laminate Flooring behave under point pressure loads?

EGGER Laminate Flooring is characterised by excellent resistance to indentations due to the high quality/rigidity of the core board. The residual indentation (indentation after constant load according to ISO 24343-1) is ≤ 0.5 mm according to DIN.

Can EGGER Laminate Flooring discolour or fade over time?

EGGER Laminate Flooring is lightfast and resistant to UV radiation (sunlight). There is no unwanted discolouration or fading of the decor image in the course of use. Lightfast according to EN ISO 105BO2.

How can EGGER Laminate Flooring be cleaned?

A certain amount of forethought and care are essential for maintaining the value of an object of use, regardless of its type. The coarsest dirt is kept out by appropriately sized door mats. Due to the closed surfaces, no dirt/bacteria can penetrate the material. As a rule, EGGER floor products can be kept clean by dry sweeping and vacuuming.
A soft broom and a vacuum nozzle suitable for hard floors should be used for this purpose.
Stubborn dirt and fine dust can be removed from the surface by damp cleaning with a micro-fibre cloth and vinegar water or EGGER laminate cleaner Clean-it.
For the product groups EGGER Laminate Flooring Aqua+, cleaning by means of steam brooms and/or industrial scrubber driers (provided ≤ 100 kg weight) is approved.

Can EGGER Laminate Flooring be cleaned with a steam cleaner?

EGGER Laminate Flooring Aqua+ is approved for cleaning with steam brooms and/or industrial scrubber dryers (if ≤ 100 kg weight).

Does EGGER Laminate Flooring have an antistatic finish?

Yes, according to EN 1815, EGGER Laminate Flooring is antistatic.

Can EGGER Laminate Flooring be glued to the subfloor?

EGGER Laminate Flooring Aqua+ is approved for full-surface gluing to the subfloor. Please note the processing instructions regarding adhesive approvals and their processing at www.egger.com/downloads.

Comfort Flooring

What is EGGER Comfort Flooring?

A cork floor that contains all the positive properties of the natural product cork, but is not visually recognisable as a cork floor, as the cork layer is digitally printed with beautiful decors. EGGER Comfort Flooring is robust, quiet, warm & resilient, ecological, healthy to live with = comfortable.

Why should I choose EGGER Comfort Flooring?

Due to the cork layers applied to both sides of the core board, EGGER Comfort Flooring is significantly quieter than hard floor coverings, both in terms of impact sound and especially in terms of room sound, the noise that is generated and perceived in the room when the floor is walked on. With EGGER Comfort Flooring, body heat is dissipated more slowly due to the insulating cork layer. This makes the sensation of warmth much more pleasant, especially when used barefoot.

Is Comfort Flooring truly quieter than laminate?

Due to the cork layers applied to both sides of the core board, EGGER Comfort Flooring is significantly quieter than a hard floor covering, especially in terms of room sound, the noise that is generated and perceived when walking on the floor in the room.

Why is EGGER Comfort Flooring warmer than other floors?

EGGER Comfort Flooring feels pleasantly warm and cosy, as millions of small air cells act as a natural insulator and leave the warmth where it belongs, in the foot.

How can you recognise the quality of an EGGER Comfort Flooring?

EGGER Comfort Flooring is marked on the packaging with the stress classes according to EN 16511 and the CE marking. EGGER floor covering is tested and certified by external testing institutes, offers high product quality and meets health, safety and energy saving requirements.

In which stress classes is EGGER Comfort Flooring offered?

The EGGER Comfort Flooring products are offered in stress classes 31 and 32.

Class 31: For living areas (e.g. living room, bedroom, children's room, guest room and kitchen)
Class 32: For living areas (e.g. living room, bedroom, children's room, guest room and kitchen) as well as commercial areas with light use (e.g. hotel rooms, meeting rooms, offices)

Can the stress classes of EGGER Comfort Flooring be compared with Laminate Flooring?

The stress classes can be compared, but not the requirements, product properties and product design behind them, which are defined by different product standards (EN 13329/ EN 16511).

Is EGGER Comfort Flooring suitable for installation over underfloor heating?

EGGER Comfort Flooring is suitable for installation on hot water-based underfloor heating systems and electric panel / foil heating systems if these

• are equipped with temperature sensors and controllers
• are of a recent design and have the technical approval of the heating manufacturer for Comfort Flooring
• are not night storage heaters.
• are fully laid - individual partial sections (e.g. only the walking areas in the bedroom) are not approved.

The surface temperature of the heated floor construction must not exceed 28 °C and excessively rapid heating processes must be avoided.

What is the thermal resistance of EGGER Comfort Flooring?

EGGER Comfort Flooring has a thermal resistance of 0.08 m2K/W (8 mm thickness) to 0.09 m2K/W (10 mm thickness) and thus clearly fulfils the CE requirement of 0.15 m2K/W.

Which chair castors are suitable for the Comfort Flooring?

In general, EGGER Comfort Flooring is suitable for the use of chair and furniture castors. Please note that these must correspond to the type "W" (soft) and must be cleaned regularly. We recommend a poly carbonate protection mat/pad.

Which fire class does EGGER Comfort Flooring have?

EGGER Comfort Flooring is classified in the European fire class Cfl-s1 (Cfl building product flooring flame retardant/ s1- hardly any or low smoke development). Within the scope of CE marking (EN 14041), floor coverings must be tested and certified with regard to fire behaviour according to EN 13501-1.

Is impact sound insulation required for the installation of EGGER Comfort Flooring?

No. Additional underlays may not be placed under EGGER Comfort flooring with integrated cork underlay. On mineral sub-surfaces however, a moisture protection film with an SD value > 75 m always has to be installed first, over the entire surface and extending up the walls.

Is EGGER Comfort Flooring non-slip?

EGGER Comfort Flooring is a tread and walk-proof utility floor that is not smooth and poses no risk of slipping. Walking safety is a safety requirement for the CE marking met by all EGGER Laminate Flooring. According to EN 13893, EGGER floors exhibit a coefficient of sliding friction µ of ≥ 0.3 and are therefore classified in the technical class DS ("Dry Slip resistance") according to EN 14041.

Can EGGER Comfort flooring also be installed in bathrooms?

No, EGGER Comfort Flooring is not suitable for installation in rooms with a high moisture exposure such as bathrooms, saunas or similar rooms.

EGGER Design Flooring GreenTec and EGGER Laminate Flooring Aqua+ are suitable for installation in wet and damp rooms such as bathrooms.

How does Comfort Flooring behave under point loads?

Thanks to the high quality of the core board and the high density, elastic surface layer (with cork+ technology), EGGER Comfort Flooring is highly resistant to indentations. Thanks to the elasticity of the natural product cork, the cork cells expand again after being subjected to pressure and regain their original shape in many cases. At the same time, the elastic coating composition prevents the decor and wear layer from breaking under point loads. The residual indentation (indentation after constant load according to ISO 24343-1) is ≤ 0.3 mm according to DIN.

Can EGGER Comfort Flooring discolour or fade over time?

EGGER Comfort Flooring is lightfast or resistant to UV radiation (sunlight). There is no unwanted discolouration or fading of the decor image in the course of use. Lightfast according to EN ISO 105BO2.

Is EGGER Comfort Flooring ecological?

Yes, EGGER Comfort Flooring is ecological.
Cork is a renewable resource, the HDF core board has a negative CO2 footprint, the inks used and the transparent top coat are water-based.

Is EGGER Comfort Flooring elastic?

Yes, the elastic properties of the cork layer result in a very pleasant walking sensation.

Is EGGER Comfort Flooring robust?

Yes. In accordance with its usage class and the recommended areas of use, Comfort Flooring has a correspondingly resistant surface.

How can EGGER Comfort Flooring be cleaned?

A certain amount of forethought and care are essential for maintaining the value of an object of use, regardless of its type. The coarsest dirt is kept out by appropriately sized door mats. Due to the closed surfaces, no dirt/bacteria can penetrate the material.
As a rule, EGGER floor products can be kept clean by dry sweeping and vacuuming. A soft broom and a vacuum nozzle suitable for hard floors should be used for this purpose. Stubborn dirt and fine dust can be removed from the surface by damp cleaning with a micro-fibre cloth and vinegar water or EGGER laminate cleaner Clean-it.

Does EGGER Comfort Flooring have an antistatic finish?

No, according to EN 1815, EGGER Comfort Flooring is not antistatic.

Can EGGER Comfort Flooring be glued to the subfloor?

No, EGGER Comfort Flooring cannot be glued to the subfloor.

Design Flooring GreenTec

What does EGGER Design Flooring GreenTec stand for?

EGGER Design Flooring GreenTec is an ecological and healthy floor covering in stress class 33, which is characterised as follows:

• manufactured in Germany with CE marking
• wood-based and dimensionally stable core board
• 100% PVC and plasticiser free
• Slip resistance R10
• 72 hours moisture resistant according to NALFA test.

What is Design Flooring?

Design Flooring includes products which, among other things, belong to the multi-layer, modular floor coverings with abrasion-resistant top layer according to EN 16511, such as the EGGER Design Flooring GreenTec.

How can you recognise the quality of Design flooring?

EGGER Design Flooring GreenTec is marked on the packaging with the stress classes according to EN 16511 and the CE marking. EGGER floor covering is tested and certified by external testing institutes, offers high product quality and meets health, safety and energy saving requirements.

In which stress classes is EGGER Design Flooring GreenTec offered?

EGGER Design Flooring GreenTec is offered in stress classes 33.

Is the EGGER Design Flooring GreenTec suitable for installation over underfloor heating?

EGGER Design Flooring GreenTec is suitable for installation on hot water-based underfloor heating systems and electric panel / foil heating systems if these

• are equipped with temperature sensors and controllers
• are of a recent design and have the technical approval of the heating manufacturer for Design Flooring
• are not night storage heaters.
• are fully laid - individual partial sections (e.g. only the walking areas in the bedroom) are not approved.

The surface temperature of the heated floor construction must not exceed 28 °C and excessively rapid heating processes must be avoided.

What is the thermal resistance of EGGER Design Flooring GreenTec?

EGGER Design Flooring GreenTec has a thermal resistance of 0.05 m²K/W which easily meets the CE requirements of 0.15 m2K/W.

Which chair castors are suitable for EGGER Design Flooring GreenTec?

EGGER Design Flooring GreenTec is suitable for use with chair and furniture castors. Please note that these must correspond to the type "W" (soft) and must be cleaned regularly. We recommend to use a poly carbonate protection mat/pad.

Which fire class does EGGER Design Flooring GreenTec have?

EGGER Design Flooring is classified in the European fire class Cfl-s1 (Cfl building product flooring flame retardant/ s1- hardly any or low smoke development). Within the scope of CE marking (EN 14041), floor coverings must be tested and certified with regard to fire behaviour according to EN 13501-1.

Is impact sound insulation required for the installation of EGGER Design Flooring GreenTec?

Additional underlays may not be placed under EGGER Design Flooring GreenTec with integrated cork underlay. On mineral sub-surfaces however, a moisture protection film with an SD value > 75 m always has to be installed first, over the entire surface and extending up the walls.

Is EGGER Design Flooring GreenTec anti-slip?

EGGER Design Flooring is a tread and walk-proof utility floor that is not smooth and poses no risk of slipping. Walking safety is a safety requirement for the CE marking met by all EGGER floors. According to EN 13893, EGGER floors exhibit a coefficient of sliding friction µ of ≥ 0.3 and are therefore classified in the technical class DS ("Dry Slip resistance") according to EN 14041. EGGER Design Flooring that meets the requirements for slip resistance according to DIN 51130 is marked with the R10 logo.

Can EGGER Design Flooring be installed in the bathroom?

EGGER GreenTec can also be installed in bathrooms with normal household use without a floor drain with bath tub or shower tray, where the floor surface is only temporarily and briefly exposed to splashing water. These include private bathrooms, but also hotel bathrooms that are only used in the morning and evening, or kitchens, corridors, entrance areas and apartments in nursing homes.

How does EGGER Design Flooring behave under point pressure loads?

EGGER Design Flooring is characterised by excellent resistance to indentations due to the high quality/rigidity of the core board. The residual indentation after constant load according to ISO 24343-1 is ≤ 0.2 mm.

Is the temperature resistance of the TPU surface guaranteed in the case of intense sun exposure?

Yes, the temperature resistance of the surface in intense sunlight is given. The maximum temperature behind a floor-to-ceiling, south-facing glass element is approx. 80 °C. The protective film is stable up to ≥ 120 °C.

How robust is the EGGER Design Flooring GreenTec?

EGGER Design GreenTec floor coverings meet the requirements for use class 33 and are therefore also suitable for heavily frequented commercial applications.
With the 72-hour NALFA certification and the R10 surface, EGGER Design GreenTec floor coverings are ideal for commercial properties, restaurants, nursing homes, doctors' surgeries, hotel rooms, etc.

How can EGGER Design Flooring GreenTec be cleaned?

A certain amount of forethought and care are essential for maintaining the value of an object of use, regardless of its type. The coarsest dirt is kept out by appropriately sized door mats. Due to the closed surfaces, no dirt/bacteria can penetrate the material.

As a rule, EGGER floor products can be kept clean by dry sweeping and vacuuming. A soft broom and a vacuum nozzle suitable for hard floors should be used for this purpose. Stubborn dirt and fine dust can be removed from the surface by damp cleaning with a micro-fibre cloth and vinegar water or the floor cleaner Clean-it.

When using a steam cleaner, it is essential to keep the machine constantly moving. The steam cleaner should only be filled and operated with clean water. Do not add cleaning products or other additives. For further information, please refer to the installation instructions or the warranty declaration and care instructions in the download area: Brochure Guarantee & Care instructions Design Flooring GreenTec (PDF)

EGGER Design Flooring GreenTec is approved for cleaning with steam brooms/cleaners and/or industrial scrubber driers (if ≤ 100 kg weight).

Can EGGER Design Flooring GreenTec be cleaned with a steam cleaner?

Yes, EGGER Design Flooring GreenTec can be cleaned with a steam cleaner. When using a steam cleaner, it is essential to keep the machine constantly moving. The steam cleaner should only be filled and operated with clean water.

Does EGGER Design Flooring GreenTec have an antistatic finish?

Yes, according to EN1815.

Can EGGER Design Flooring GreenTec be glued to the subfloor?

Yes, EGGER Design Flooring GreenTec can be glued to the subfloor.

With which adhesives can EGGER Design Flooring GreenTec be glued?

A list of tested and approved adhesives and the installation instructions can be found at: www.egger.com/flooring-downloads

An adhesive approved by the adhesive manufacturer must be used. All specifications provided by the adhesive manufacturer, for example trowel serration, fitting and setting times, must be observed. In the case of failure to comply, all guarantee and warranty claims will become void.

How long does glued EGGER Design Flooring GreenTec have to dry or harden?

The drying and hardening time of the respective adhesive must be observed without fail, before the installed flooring surface is approved for use. A list of tested and approved adhesives with the corresponding information can be found at: www.egger.com/flooring-downloads

Who should carry out full-surface gluing of EGGER Design Flooring GreenTec?

The full-surface gluing should be carried out by an expert, a professional floor installer.

What are the advantages of full-surface gluing EGGER Design Flooring GreenTec?

The installation of EGGER Design Flooring GreenTec by means of full-surface gluing offers the following advantages, among others:

• stable and compact floor surface with reduced movement behaviour and optimised installation height.
• large surface installation, given that only functionally required structural joints must be expanded into the top floor (EGGER Design Flooring GreenTec) via a movement profile.
• significant improvement of footfall sound (ambient sound).
• optimised performance on underfloor heating due to the reduced heat conductivity.

Can EGGER Design Flooring GreenTec discolour or fade over time?

EGGER Design Flooring is lightfast according to EN ISO 105BO2.

Cleaning & Care

What needs to be taken into consideration with pets (dogs, cats)?

The responsibility / duty of supervision lies with the pet owner. Animal claws and beaks can cause considerable and possibly irreparable damage. There is no such thing as an indestructible flooring material.

How are EGGER floor products cleaned?

A certain amount of forethought and care are essential for maintaining the value of an object of use, regardless of its type. The coarsest dirt is kept out by appropriately sized door mats. Due to the closed surfaces, no dirt/bacteria can penetrate the material.
As a rule, EGGER floor products can be kept clean by dry sweeping and vacuuming. A soft broom and a vacuum nozzle suitable for hard floors should be used for this purpose. Stubborn dirt and fine dust can be removed from the surface by damp cleaning with a micro-fibre cloth and vinegar water or EGGER cleaner Clean-it. For the product groups EGGER Laminate Flooring Aqua+ and GreenTec, cleaning by means of steam brooms and/or industrial scrubber driers (provided ≤ 100 kg weight) is approved.

Are EGGER floors suitable for allergy sufferers?

Yes, due to the closed surface structure of EGGER floors and the easy cleaning, it can be assumed that they are particularly suitable for allergy sufferers.

What is mist damp?

As the name suggests, a light damp mist on the surface, perhaps most easily explained as the moisture of an eyeglass cleaning cloth. The micro-fibre cloth or mop should be wrung out before wiping.

Which cleaning agents can be used for EGGER floors?

We recommend the system-related EGGER Clean-it cleaner or cleaning with a micro-fibre cloth and vinegar water.
In principle, other non-film-forming hard floor cleaners can also be used. !! It is essential to observe the manufacturer's dosing instructions, the following applies here: "less is more".

How can stains be removed from the surface?

For stains such as coffee, tea, lemonade, fruit juice or milk, lukewarm water mixed with a conventional household vinegar cleaner if needed, will be sufficient. Tough stains can be removed selectively using commercial stain removers such as white gas (benzene) or thinner. However, always apply the solvents with a cloth and never directly on the floor surface. Make sure there is sufficient exposure to fresh air and subsequently use water to neutralise the cleaned areas.

Can EGGER floors be cleaned with a steam cleaner?

As a general rule, no.
Only designated products such as EGGER Laminate Flooring Aqua+ and Design Flooring GreenTec are approved for cleaning with steam cleaners. It is important that the steam cleaner is kept permanently in motion and is only filled with clear water.

Changes in the floor surface and/or floor covering

How can scratches and damage to the surface be repaired?

A certain amount of forethought and care are essential for maintaining the value of an object of use, regardless of its type. A floor is not a piece of furniture, it is an object of daily use that is usually subjected to daily wear and tear, so signs of wear and tear can certainly occur during normal use. These are therefore normal to a certain extent and typical of the goods. For example, minor damage can be repaired/concealed/removed with the system-related EGGER repair paste Decor Mix & Fill, with a colour-coordinated touch-up pen, e.g.: also felt-tip pen, commercially available wax putty. More severely damaged flooring boards can simply be replaced by a specialist. You will find the corresponding replacement instructions under www.egger.com/downloads.

Can damaged floor elements be replaced?

Can EGGER floors be varnished afterwards?

No, the fully and permanently sealed surface of our flooring produced with the established gloss level cannot be processed and/or resealed. Subsequent varnishing or sealing of EGGER floors is neither necessary nor allowed.

Why do gaps form in installed flooring?

EGGER flooring is an organic product and consists mainly of wood fibres. The elements can expand or shrink depending on climate conditions. In our installation instructions, we therefore specify that the ambient air temperature should be at least 18 °C with relative humidity between 40% and 70% before, during and after installation. Given these ambient conditions, the movement of the elements is not visible. Other causes that can trigger gap formation are: fixing of the floor surface by heavy objects (kitchens, wood stoves, etc.), non-observance of movement joints, as well as sealing of individual floor elements to fixed structures (e.g. stairs, pillars, other floor coverings) as well as screwing to the subfloor.

Why can the floor elements deform after installation?

Warping and buckling (one-sided moisture absorption) can occur if the floor elements have not been sufficiently acclimatised before installation, i.e. have not been adapted to the room climate and/or, in the case of a mineral subfloor, the installed floor surface is not protected against rising subfloor moisture by a "vapour barrier".

Why do floor elements bulge?

Distortion of the floor is generally caused by non-existent and / or under-dimensioned expansion / movement joints. Even minimum contact points with fixed structural components are sufficient to cause the distortion of individual elements at a different location.

What causes swelling of the floor elements?

Swelling along the edges is usually due to moisture penetrating the joints or surface of the boards from above. However, this moisture must act on the boards for an extended period of time in order to cause swelling.

Can EGGER floors discolour or fade over time?

EGGER floors are lightfast according to EN ISO 105BO2.

Accessories

Are there matching skirting boards for EGGER floor coverings?

Yes, you will find a recommendation for matching skirting boards in the product information as well as on the header labels of the cardboard packaging.

How are skirting boards fixed?

There are various options for fixing the skirting boards. For skirting boards 4 cm and 6 cm from the EGGER accessories range, we offer system-related fastening clips. Other options for fastening are gluing or nailing (pneumatic nailer).

Disposal

How can EGGER floor coverings be disposed of?

The waste code is:
170201/030105 lt. /AVV/

Due to the different legislation of the individual federal states/counties, the regulations are to be enquired about via the responsible municipalities/authorities. The transport packaging paper/cardboard and film can be collected separately and recycled appropriately.

NOTE: All shown decors are reproductions.